Frequently asked questions
Is the copy written by a person?
No. An AI model writes it from the facts you supply. See the AI disclosure.
Do you need my Seller Central login?
No. We never log in to, or call, any Amazon account or API. You paste the copy in yourself.
What is included in the price?
Copy for one product, one clarification and one revision. See pricing.
What currency is the price in?
Prices are in USD. Tax may be added to the listed USD price, depending on your location.
Who sells the service to me?
Stripe is the seller of record for your order, through its Managed Payments service. Stripe handles sales tax, VAT and GST compliance for the order where it applies. Northgate Enterprises LLC provides the service and delivers your copy.
Which countries do you sell to?
Sales are limited to buyers whose billing country is on Stripe's list of supported countries for Managed Payments. An order from any other billing country is refunded in full and not fulfilled.
What do you see of my card?
Your full card number and CVC go to Stripe and never reach our server. Stripe shows us the card brand, last four digits and billing country.
What if the copy is not usable?
Use the refund link on your order page and give a reason. We decide each request and refund through Stripe where we approve it.
How long do I have to ask for a refund?
The refund window is 14 days from delivery of your copy. A request made after the window is kept for our review and is not refused or refunded automatically.
The refund of an order billed outside the supported countries is separate from the window and needs no request from you. A refund that Stripe starts is also separate from the window and needs no request from you.
What if my order is held?
If the claim check cannot clear the copy after one new draft, the order is held and the copy is not shown. Write to legal@northgate-enterprises.com with your order id. We reply within 5 business days.
Which products do you not write for?
- dietary supplements
- health and medical products
- antimicrobial and disinfectant products
- products that make child-safety claims
Will the copy raise my sales or ranking?
We make no promise of that. Our terms state that the service is provided without warranty, including any warranty that the copy will increase sales or be accepted by Amazon.
Who is responsible for what I publish?
You are. You are responsible for the facts you supply, for reviewing the copy, and for following Amazon's rules and the law, including advertising and product-claim law.
What happens to my product facts?
We send the product facts and your tone and marketplace choices to Anthropic, the AI model provider, so the copy can be written. When you use your clarification or your revision, we also send the text you wrote and, for a revision, the copy you already have. We do not send it your email address, your payment data, your order id or the competitor ASINs. The privacy policy has the detail.
Can I have my data deleted?
Yes. Write to legal@northgate-enterprises.com with your order id. We reply within 5 business days and delete within 30 days of your request. We keep a minimum payment record, and our database backups hold earlier versions for up to 7 days, as the privacy policy explains.
Is Bulletwright part of Amazon?
No. We are not affiliated with, endorsed by or sponsored by Amazon.